Afeez Onikola
@afeezonikola
I’m a friendly Customer Service Rep who manages emails, scheduling, and values every client.
What I'm looking for
I am a dedicated customer support and Virtual Assistant with over 4 years of experience across various sectors, including VTU services, prop trading, and tech websites. My journey has equipped me with the skills to handle live chat, email, and Discord moderation, ensuring that clients receive the best possible service. I have had the privilege of working with companies like SSub, True Forex Funds, and Stomcrafts.net, where I honed my ability to resolve issues quickly and maintain high levels of customer satisfaction.
Throughout my career, I have managed communities of traders, provided excellent customer support for virtual top-up services, and assisted users with inquiries about tech content. My proactive approach and attention to detail have allowed me to educate customers on new products, drive sales, and improve overall user experience. I take pride in my ability to communicate effectively and build strong relationships with clients, ensuring that their needs are met and their concerns are addressed promptly.
Experience
Work history, roles, and key accomplishments
Admin/Customer Support
SSubData&VTU
Jan 2025 - Present (6 months)
Provided excellent customer support for virtual top-up (VTU) services, assisting clients with account inquiries, transactions, and troubleshooting issues. Managed inbound calls, emails, and chats, ensuring prompt resolution of customer complaints and maintaining high satisfaction levels.
Customer Service Representative
TrueForexFunds
Aug 2023 - May 2024 (9 months)
Managed a community of over 5,000 traders on Discord, ensuring respectful and rule-compliant discussions. Assisted traders with inquiries on funding programs, trading rules, and account setups.
Customer Service Representative
StomCraftsMedia
Apr 2021 - May 2023 (2 years 1 month)
Offered customer support for website users, handling inquiries about tech content and product listings. Assisted in updating and proofreading website content to maintain high quality and accuracy.
Education
Degrees, certifications, and relevant coursework
The Federal Polytechnic Offa
Higher National Diploma, Accountancy
Completed a Higher National Diploma in Accountancy, gaining foundational knowledge in financial principles, accounting practices, and economic concepts. Developed skills in financial record-keeping, analysis, and reporting relevant to various business operations.
Availability
Location
Authorized to work in
Social media
Job categories
Interested in hiring Afeez?
You can contact Afeez and 90k+ other talented remote workers on Himalayas.
Message AfeezFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
