Tari Manurung
@tarimanurung
Customer Service Officer at PT. Bank Central Asia who resolved customer complaints and exceeded satisfaction targets by 5–10%.
IndonesiaWhat I'm looking for
At PT. Bank Central Asia, I resolved customer complaints over the phone and by email, and collaborated with team members on creative solutions for customers.
I tracked KPIs for each ticket and delivered weekly customer satisfaction reports for management, consistently exceeding target satisfaction ratings by 5–10%. I’m looking to build on my three years of customer service experience.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
PT. Bank Central Asia
Apr 2023 - Apr 2026 (3 years)
Resolved customer complaints via phone and email. Tracked KPIs and delivered weekly customer satisfaction reports, consistently exceeding target satisfaction ratings by 5-10%.
Education
Degrees, certifications, and relevant coursework
Bina Nusantara University
Bachelor (S1), Business Management
2024 -
Pursuing a Bachelor (S1) in Business Management at Bina Nusantara University from August 2024 to September 2026.
Institut Pertanian Bogor
Diploma (D3), Agribusiness Management
2019 - 2022
Completed a Diploma (D3) in Agribusiness Management from Institut Pertanian Bogor from August 2019 to October 2022.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Salary expectations
Social media
Job categories
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