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Adrian Povestca

@adrianpovestca

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AI Operations Specialist evaluating generative AI outputs with rigorous data-quality precision.

Romania

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What I'm looking for

I'm looking for a remote Customer Support, Product Support, Technical Support, or Operations role where I can combine strong communication, problem-solving, and technical curiosity. I enjoy learning new software quickly, improving workflows, helping customers solve problems, and working in fast-growing SaaS, AI, or e-commerce companies where I can continue developing my technical skills.

I'm a customer-focused operations professional transitioning into SaaS and remote tech. After building and managing my own Shopify e-commerce business, I developed hands-on experience in customer support, digital operations, inventory management, documentation, and process improvement.

My previous work as a dental technician in Germany taught me precision, analytical thinking, and structured problem-solving, while customer-facing hospitality roles strengthened my communication skills and ability to stay calm under pressure.

I'm passionate about learning new technologies, AI, and automation. I'm currently expanding my technical skills through Python projects and enjoy solving problems, improving workflows, and helping customers succeed. I'm looking for a remote opportunity where I can continue growing in Customer Support, Product Support, Technical Support, or Operations within a fast-moving SaaS or AI company.

Experience

Work history, roles, and key accomplishments

Current

Independent AI Projects

Current

Personal Projects

Apr 2026 - Present (3 months)

Built AI-powered customer support workflows and RAG chatbot projects using Python. Tested and refined prompts for ChatGPT, evaluated AI outputs for accuracy and consistency, and documented workflows to improve quality. Used Git, GitHub, JSON, and APIs while building practical AI applications and strengthening technical problem-solving skills.

Python GitHub RAG APIs JSON

Current

Founder & Operations Lead

Current

Gut2Good

Nov 2024 - Present (1 year 8 months)

Built and managed a Shopify-based e-commerce business, overseeing customer support, product catalog management, inventory, order processing, and daily operations. Used Excel and Google Analytics to monitor performance, improve workflows, and support business decisions while delivering a reliable customer experience.

Shopify Customer Service Operations Inventory Analytics Problem Solving

Customer Experience & Inventory

ArtisanCoffeeGear

Feb 2026 - Apr 2026 (2 months)

Delivered customer support in a fast-paced retail environment while managing inventory, troubleshooting espresso equipment, and maintaining product availability. Worked with detailed procedures, resolved customer issues professionally, and collaborated with the team to ensure efficient daily operations.

Customer Service Operations Teamwork Conflict Resolution Inventory Communication

Dental Technician

OrthoSmile

Feb 2024 - Oct 2024 (8 months)

Produced high-precision dental appliances using CAD/CAM software while following strict quality standards and technical specifications. Investigated production issues, maintained accurate documentation, and ensured consistent quality through careful attention to detail and structured workflows.

Attention To Detail Quality Control Technical Troubleshooting Documentation

Hospitality Operations

O.sha

Jul 2023 - Jan 2024 (6 months)

Customer Service Operations Teamwork Conflict Resolution

Education

Degrees, certifications, and relevant coursework

DeepLearning.AI & CopilotKit

Coursework: Building Interactive Agents with Generative UI, Generative AI Agent Development

Coursework focused on AI agent behaviors, logical sequence auditing, and how frontier models interact with structured instructions.

Berufliche Schule 7 Nürnberg

Vocational Training & Support Operations (Ausbildung), Support Operations

2021 - 2024

Completed vocational training in Vocational Training & Support Operations (Ausbildung), building work ethic, critical thinking, and high efficiency under structured guidelines.