Raúl Rodríguez Cruz

I work in customer operations and I build the tools that make support teams faster.

Today I handle 200–300 cases and about 100 calls a week, in Spanish and English, across a book of roughly 300 client accounts. When I see the same manual task repeated, I automate it: I built a 3CX directory import tool that turns raw HR spreadsheets into the phone system's import file, a KPI dashboard and a bilingual invoicing generator. All three are in use.

Before that I spent 7 years running the daily operation of a high-volume service station in Tenerife as Assistant Station Manager: revenue reconciliation, inventory, suppliers and an 8-person team. I redesigned the inventory audits and improved stock accuracy by 30%.

I have also built two AI prototypes for support work: EKOS, a knowledge platform whose hybrid search ranks the correct document first in 73% of test queries (versus 27% for keyword search), reviewed positively by my company's VP of Technology; and AI Back Office CS, an assistant that drafts support replies from a team's knowledge base, always with human review.

Looking for customer support, CX operations or support operations roles. Spanish citizen with EU work authorization, open to remote work or relocation to Spain/EU.