Open to opportunities

bhumika amarjeeth

@bhumikaamarjeeth

Message

AI Product Operations Specialist with expertise in process automation.

United Kingdom

Message

What I'm looking for

I am looking for a role in a tech-forward organization where I can leverage my skills in AI-driven product management and operational strategy, while contributing to innovative projects that enhance efficiency and drive growth.

I am an AI Product Operations Specialist with a strong foundation in Computer Science and a Global MBA. My career has been marked by a commitment to driving cross-functional collaboration between operations, IT, development, and product teams. I have successfully led initiatives that leverage AI tools and APIs to automate processes, identify pain points, and implement scalable solutions that enhance operational efficiency.

Currently, I am spearheading a GenAI-led Knowledge Management System initiative at Coople, where I have improved customer support onboarding time and self-learning efficiency. My experience includes onboarding over 17,000 workers onto the platform and driving AI adoption across teams. I thrive in tech-forward organizations where I can contribute to AI-driven product management and operational strategy.

Experience

Work history, roles, and key accomplishments

Current

AI Implementation Specialist

Current

Coople

Oct 2023 - Present (1 year 7 months)

Spearheaded a GenAI-led Knowledge Management System initiative, improving customer support onboarding and self-learning efficiency. Automated workflow processes using AI tools and APIs across Operations, Research, and Data Analytics. Onboarded over 17,000 workers, optimizing workflow automation and user verification.

Knowledge Management AI Tools APIs Workflow Automation Change Management

Web Developer

UK One Digital

Nov 2020 - Aug 2022 (1 year 9 months)

Collaborated with cross-functional teams to deliver high-quality websites using WordPress, achieving a 90% client satisfaction rating. Implemented on-page SEO strategies, resulting in a company website ranking on the first page for a high-volume keyword. Designed visually appealing social media posts using Canva, increasing engagement by 20% and website traffic by 15%.

WordPress SEO Canva Website Traffic Client Engagement Communication Skills Web Development

Junior Data Scientist

Salesken

May 2020 - Oct 2020 (5 months)

Scraped website content for a Real-Time Cueing system and implemented emotion detection methods on collected data. Analyzed customer interactions to track emotional responses during sales conversations. Ensured data integrity and accessibility using SQL for data management.

Scraping Emotion Detection Data Analysis SQL Python Natural Language Processing

Associate Software Engineer

Oneorigin

Oct 2019 - May 2020 (7 months)

Developed user interfaces with modern JavaScript frameworks, HTML, and CSS3, increasing page speed by 40% and decreasing loading time by 20%. Collaborated with developers to identify and alleviate errors, increasing overall productivity by 15%. Liaised with cross-functional teams for successful delivery of complex software development projects.

HTML CSS3 Agile Methodologies Scrum Stakeholder Management

Education

Degrees, certifications, and relevant coursework

Coventry University London Campus

MBA Global Business, Global Business

Completed a Global MBA program, focusing on international business strategies and operational excellence. Developed expertise in cross-functional collaboration and strategic decision-making, enhancing a technical foundation.

Visvesvaraya Technological University

Bachelor of Engineering, Computer Science

Acquired a Bachelor of Engineering in Computer Science, building a strong foundation in programming, data structures, and algorithms. Gained practical experience in software development and problem-solving through coursework and projects.