Open to opportunities

Nabil Issa

@nabilissa

Message

Senior multilingual technical support specialist delivering rapid resolutions and thriving customer experiences.

Romania

Message

What I'm looking for

I’m looking for remote-ready work where I can own multi-channel technical support, ticketing/CRM workflows, and improve customer outcomes with clear communication and strong documentation—working async across any timezone.

I’m a multilingual Technical Support & Customer Service Specialist with 15+ years of hands-on experience troubleshooting IT issues, supporting e-commerce platforms like Shopify, and communicating clearly with clients across B2B and B2C. I’m remote-ready, comfortable working asynchronously, and focused on delivering results without needing supervision.

Since 2018, I’ve resolved 50+ daily customer inquiries through email, live chat, and phone—handling account, billing, connectivity, and software problems while keeping customer satisfaction at 95%+. I manage CRM records and ticket flows, escalate when needed, and build internal documentation that helps teams resolve repeat issues faster.

Alongside support, I’ve been freelancing as a Web Developer & E-commerce Specialist since 2020—designing and building Shopify stores from zero, managing SEO, and handling the full lifecycle from briefing to launch and ongoing support. I also provide hands-on IT support and systems administration (2015–2020), including OS installs, hardware repair, network setup, and reliable configurations for multilingual teams.

Experience

Work history, roles, and key accomplishments

Current

Web Developer & E-commerce

Current

Freelance

Jan 2020 - Present (6 years 5 months)

Designed and built Shopify stores from zero, including product setup, payments, shipping, theme customization, and SEO. Managed the full project lifecycle—briefing, design, development, launch, and ongoing support—while creating brand and marketing assets in Figma and Canva.

Shopify HTML CSS WordPress WooCommerce SEO Web Design Figma Canva client project management

Current

Technical Support Specialist

Current

Self-Employed (Freelance)

Jan 2018 - Present (8 years 5 months)

Resolved 50+ daily customer inquiries across email, live chat, and phone for international clients, troubleshooting Windows/macOS, software, connectivity, and account/billing issues. Maintained 95%+ customer satisfaction through proactive multi-channel follow-up and first-contact resolution while managing CRM records, orders, and escalations.

Customer Support Live Chat Ticketing Systems CRM Management Troubleshooting Escalations

IT Support & Systems Admin

Self-Employed

Jan 2015 - Jan 2020 (5 years)

Provided desktop support, OS installation, driver management, and hardware repair for small businesses across on-site and remote engagements. Configured networks, printers, email clients, and backup systems, serving as a go-to technical resource for multilingual teams.

Desktop Support Driver Management Backup Remote Support