Rex Socito

Resolved complex payment, billing, and payout inquiries for global merchants, ensuring seamless onboarding and strengthening security protocols. Collaborated cross-functionally to optimize workflows and enhance customer satisfaction.

Managed CRM data workflows, coordinated pre-installation logistics, and prepared design permit applications. Served as primary remote point of contact, guiding homeowners through technical steps and facilitating successful solar installations.

Provided comprehensive executive support including calendar management, travel arrangements, communication handling, and meeting coordination. Managed documentation, research, and special projects while maintaining confidentiality.

Supported business owners subscribing to Business Connect VOIP services, handling emails, calls, and chats. Built strong customer relations, resolved issues, and trained new employees on customer management policies.

Developed sales through cold calling, market lists, and social media channels. Set schedules and confirmed appointments via Google Calendar, and followed up with potential customers.

Conducted product research for Amazon, likely focusing on market trends and keyword optimization to maximize revenue.

Provided general care support for customers with subscription, billing, and other queries. Delivered excellent customer service, utilized tools and databases, and referred complex cases to management.

Prospected for existing subscribers to upgrade internet speed through inbound calling. Managed large volumes of outbound calls, informed customers of deals, and contributed to high revenue generation.

Pursued a Bachelor of Science in Secondary Education with a major in English, focusing on teaching methodologies and subject matter expertise.