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Selvi Durbin

@selvidurbin

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I build efficient operations, executive support systems, and strong client partnerships for high-volume teams.

United States

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What I'm looking for

I'm looking for an operations-focused role where I can improve workflows, coordinate complex projects, support leadership, and build strong cross-functional and client relationships.

I've supported high-volume dental lab operations at Protea Dental Studio, managing complex case timelines, logistics, executive agendas, and critical meetings with external doctors.

I lead client partnership efforts through nationwide appreciation programs for more than 100 offices, event planning, and careful coordination of sensitive business and health information.

Previously at Nakanishi Dental Lab, I supervised a 15-person customer service team, built daily workflows for seven delivery routes, and led hiring, onboarding, and training.

I've also improved production workflows, managed inventory procurement and vendor relationships, and bring a culturally responsive, solution-oriented approach to operations.

Experience

Work history, roles, and key accomplishments

Client Relations Manager

Protea Dental Studio

Mar 2020 - Oct 2025 (5 years 7 months)

Provided high-level administrative support to the President and external Doctors, coordinating critical meetings and ensuring alignment on complex dental cases. Managed end-to-end project timelines and logistics for a high-volume dental lab, and spearheaded appreciation programs for 100+ offices nationwide.

Executive Support Calendar Management Project Management Stakeholder Engagement Event Planning Confidentiality HIPAA Microsoft Office Google Workspace

Customer Service Supervisor

Nakanishi Dental Lab

Jan 2018 - Dec 2019 (1 year 11 months)

Supervised a team of 15 representatives, fostering a culture of accountability and customer-first service. Developed and implemented daily workflows and scheduling for 7 delivery routes, and led recruitment and onboarding for new hires.

Team Leadership Workflow Optimization Scheduling Problem Solving Training Onboarding De escalation

Model Room Supervisor

Nakanishi Dental Lab

May 2013 - Jan 2018 (4 years 8 months)

Engineered new production workflows that resulted in a significant increase in output. Managed bi-weekly inventory procurement and vendor relationships, ensuring continuous operations within budget constraints.

Process Improvement Supply Chain Management Inventory Management Vendor Relations Budgeting