KPKristin Piehl
@kristinpiehl
Licensed Insurance Agent with 20 years of leadership experience.
United StatesWhat I'm looking for
With 20 years of leadership experience in insurance, healthcare, and customer service, I am a process-focused and quality-oriented Licensed Insurance Agent. My career has been marked by a commitment to fostering robust relationships with key stakeholders and delivering exceptional service. I pride myself on my analytical and creative problem-solving skills, which allow me to navigate complex challenges effectively.
In my current role at Figo Pet Insurance, I have successfully trained and mentored new hires while overseeing claim adjudication and providing comprehensive claims support. My previous experience as an Office Manager at Start Smiling Dental Implant Centers involved streamlining operations and enhancing patient engagement through innovative marketing initiatives. I am dedicated to continuous improvement and thrive in dynamic environments where I can make a significant impact.
Experience
Work history, roles, and key accomplishments
Licensed Insurance Agent
Figo Pet Insurance
Jun 2022 - Present (3 years)
Received a promotion after 6 months to the Chat/Text/Admin support team for exemplary customer service and exceeding KPIs. Trained, mentored, and coached new hires on company policies, industry best practices, regulatory affairs standards, and daily processes.
Office Manager
Start Smiling Dental Implant Centers
Jan 2020 - Present (5 years 5 months)
Analyzed workflows and implemented systems to streamline operations, launching a financial report, creating various forms, and reorganizing daily office structures. Served as a Personal Assistant to the main physician and owner, allowing for a focus on revenue-generating activities.
Administrative Assistant
Comprehensive Urologic Care
Jan 2012 - Present (13 years 5 months)
Fielded high volumes of inbound and outbound calls via multi-lined phone systems in a fast-paced, dynamic environment. Acknowledged by executives for resolving the highest number of calls daily across all 10 Customer Service Representatives.
Nursing Administrative Assistant
Family Service Mental Health
Jan 2003 - Present (22 years 5 months)
Appointed as the Shift Lead and oversaw all training, mentorship, and coaching of employees on healthcare best practices. Delegated workflows to staff based on individual employee strengths and forecasted demands to minimize staffing vacancies.
Education
Degrees, certifications, and relevant coursework
Jacobs High School
High School Diploma, General Studies
Completed high school education at Jacobs High School, located in Algonquin, IL. Acquired foundational knowledge and skills across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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