Adriana Monge
@adrianamonge
Customer Service Agent and Virtual Assistant, delivering empathetic support via chat, email, and calls.
SwedenWhat I'm looking for
I’m a customer service professional with experience across Customer Service, retentions, and Virtual Assistant work in law offices. I handle chat, email and call support to customers and partners, staying empathetic while managing high-volume, fast-paced interactions.
From Customer and Partner Support to retentions, I’m responsible and very organized, with strong multitasking skills. I communicate in Native Spanish, Advanced English, and Basic Swedish, and I bring a sales-focused mindset to consistently help customers and maintain relationships.
Experience
Work history, roles, and key accomplishments
Customer & Partner Support
Zinzino
Dec 2023 - Oct 2024 (10 months)
Provided customer and partner support in Spanish and English via chat, email, and phone, handling inquiries and maintaining strong service quality.
Virtual Assistant (Law Offices)
Tech Americas
Nov 2022 - Apr 2023 (5 months)
Provided virtual assistant support to law offices, supporting daily operations and client-facing needs.
Supported customer retention efforts by assisting customers and addressing issues to improve ongoing satisfaction.
Customer Service Agent
Credomatic
Jan 2019 - Present (7 years 5 months)
Handled customer service requests in a fast-paced environment, resolving inquiries and supporting customers as needed.
Education
Degrees, certifications, and relevant coursework
Francisco Gavidia University
International Relations
2015 - 2022
Studied International Relations at Francisco Gavidia University from 2015 to 2022.
Availability
Location
SwedenAuthorized to work in
Job categories
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