Diana Goldstein

Performs Swedish-language translation, voice recording, annotation, and transcription for AI and speech-recognition datasets. Maintains high accuracy standards while meeting quality and productivity targets across multiple AI language projects.

Provides customer support in Swedish and English via email, phone, chat, and social media, assisting with technical product inquiries, troubleshooting, and warranty claims. Consistently ranked the top-performing Customer Support Representative in the Nordics, achieving a 90% CSAT score and 65% NPS.

Translated and localized digital content, articles, and marketing creatives from English to Swedish, ensuring linguistic accuracy, tone consistency, and cultural relevance.

Managed partner and customer relationships throughout onboarding, conducting product demonstrations and solution consultations. Improved the customer journey and user experience across digital touchpoints, supporting customers through implementation and integration.

Managed customer and prospect data within Close.io CRM and ran personalized email outreach campaigns to support business growth. Identified and qualified new business opportunities using research tools and market analysis, maintaining a healthy sales pipeline.

Built and managed affiliate partnerships across the UK and German markets, owning the full partner lifecycle from onboarding to ongoing account management. Negotiated agreements and optimized campaign performance to maximize profitability, representing the company at industry events to grow the partnership portfolio.

Delivered personalized SaaS demos and onboarding sessions for new ScheduleOnce customers, tailoring integrations to each account's workflow. Managed onboarding and support for 100+ SaaS customers, delivering an average of 6 demos per day and converting an average of 3 to paying customers.

Managed compliance processes and employee training across Nordic markets.

Assisted with regulatory compliance, policy and document updates, and internal audits.

Managed court proceedings and prepared legal documentation, assessments, and verdicts.

Bachelor of Science in Business Administration and Economics from Stockholm University, completed in 2007.

Master of Laws (LL.M.) from Stockholm University, completed in 2006.