AUAdnan User
@adnan
Dedicated Customer Support & Compliance Specialist with 10+ years experience.
PakistanWhat I'm looking for
I am a dedicated Customer Support & Compliance Specialist with over 10 years of diverse client-facing experience across financial services, logistics, and technology. My career has been marked by a proven ability to resolve complex inquiries, ensure regulatory adherence, and drive customer satisfaction in high-volume environments, notably with Foodpanda and ROZE REMIT.
My strong communication and problem-solving skills are complemented by my technical proficiency in PCR/RT-PCR, which I developed during my Master's in Biochemistry. I have a solid track record of working as a Compliance Support Agent and Subject Matter Expert, where I honed my skills in customer service and compliance. My commitment to excellence is reflected in my ability to adapt and thrive in fast-paced settings, always aiming to exceed client expectations.
Experience
Work history, roles, and key accomplishments
Compliance Support Agent
ROZE REMIT International 365 Group Private Limited
Apr 2025 - Present (3 months)
Provided compliance support, ensuring adherence to regulatory guidelines within the financial services sector. Addressed complex inquiries and maintained high standards of customer satisfaction.
Truck Dispatcher and Sales
A3 Services Private Limited
Nov 2024 - Present (8 months)
Managed truck dispatch operations and handled sales activities for logistics services. Optimized routes and negotiated contracts to maximize efficiency and profitability.
Subject Matter Expert
Foodpanda International Mindbridge
May 2023 - Present (2 years 2 months)
Served as a Subject Matter Expert, resolving complex customer issues and providing in-depth support. Contributed to improving customer satisfaction and operational efficiency.
Vaccinator
World Health Organization
Oct 2022 - Present (2 years 9 months)
Participated in a typhoid vaccination campaign, administering vaccines and ensuring proper health protocols were followed. Contributed to public health initiatives.
RT-PCR Testing
Fatima Jinnah TB Hospital
Jun 2022 - Present (3 years 1 month)
Volunteered as an RT-PCR specialist in the COVID-19 laboratory, performing diagnostic tests. Supported critical public health efforts during the pandemic.
PCR Testing COVID-19
Sheikh Zaid Hospital
Dec 2019 - Present (5 years 7 months)
Conducted PCR testing for COVID-19, accurately diagnosing individuals infected with SARS-CoV-2. Maintained laboratory equipment and followed strict safety guidelines.
Sales Executive
Khan Tracking Company Pvt LTD.
Jul 2013 - Present (12 years)
Promoted and sold tracking products and services to clients, achieving sales targets. Negotiated contracts to maximize profits and expand market reach.
Education
Degrees, certifications, and relevant coursework
University of Balochistan
Master of Science, Biochemistry
2014 - 2016
Completed a Master's degree in Biochemistry from the University of Balochistan. Focused on advanced biochemical principles and research methodologies.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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