Open to opportunities

Adnan User

@adnan

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Dedicated Customer Support & Compliance Specialist with 10+ years experience.

Pakistan

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What I'm looking for

I am seeking a role that values customer satisfaction and offers growth opportunities.

I am a dedicated Customer Support & Compliance Specialist with over 10 years of diverse client-facing experience across financial services, logistics, and technology. My career has been marked by a proven ability to resolve complex inquiries, ensure regulatory adherence, and drive customer satisfaction in high-volume environments, notably with Foodpanda and ROZE REMIT.

My strong communication and problem-solving skills are complemented by my technical proficiency in PCR/RT-PCR, which I developed during my Master's in Biochemistry. I have a solid track record of working as a Compliance Support Agent and Subject Matter Expert, where I honed my skills in customer service and compliance. My commitment to excellence is reflected in my ability to adapt and thrive in fast-paced settings, always aiming to exceed client expectations.

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Experience

Work history, roles, and key accomplishments

Compliance Support Agent

ROZE REMIT International 365 Group Private Limited

Apr 2025 - Present (7 months)

Provided compliance support, ensuring adherence to regulatory guidelines within the financial services sector. Addressed complex inquiries and maintained high standards of customer satisfaction.

Regulatory Compliance Financial Services Customer Support Risk Management Data Analysis

Truck Dispatcher and Sales

A3 Services Private Limited

Nov 2024 - Present (1 year)

Managed truck dispatch operations and handled sales activities for logistics services. Optimized routes and negotiated contracts to maximize efficiency and profitability.

Logistics Sales Dispatching Negotiation

Subject Matter Expert

Foodpanda International Mindbridge

May 2023 - Present (2 years 6 months)

Served as a Subject Matter Expert, resolving complex customer issues and providing in-depth support. Contributed to improving customer satisfaction and operational efficiency.

Subject Matter Expertise Customer Service Problem Solving

Vaccinator

World Health Organization

Oct 2022 - Present (3 years 1 month)

Participated in a typhoid vaccination campaign, administering vaccines and ensuring proper health protocols were followed. Contributed to public health initiatives.

Public Health Community Outreach

RT-PCR Testing

Fatima Jinnah TB Hospital

Jun 2022 - Present (3 years 5 months)

Volunteered as an RT-PCR specialist in the COVID-19 laboratory, performing diagnostic tests. Supported critical public health efforts during the pandemic.

Lab Testing Medical Research

PCR Testing COVID-19

Sheikh Zaid Hospital

Dec 2019 - Present (5 years 11 months)

Conducted PCR testing for COVID-19, accurately diagnosing individuals infected with SARS-CoV-2. Maintained laboratory equipment and followed strict safety guidelines.

Medical Testing

Sales Executive

Khan Tracking Company Pvt LTD.

Jul 2013 - Present (12 years 4 months)

Promoted and sold tracking products and services to clients, achieving sales targets. Negotiated contracts to maximize profits and expand market reach.

Sales Product Promotion Contract Negotiation Client Relationship Management