Chooi Jing User

Managed end-to-end HR operations for a 50-employee office, including recruitment, onboarding, payroll, and performance management. Served as primary Workday administrator and improved compliance with Malaysian employment legislation.

Served as primary Workday Administrator for Malaysia, supporting over 500 employees, and led a Workday enhancement project to improve probation confirmation processes. Managed HR operations across the employee lifecycle and coordinated with cross-functional stakeholders.

Managed HR system transactions, employee data integrity, and user support for employees, managers, and HR stakeholders. Supported onboarding, employee movements, and offboarding processes.

Coordinated employee offboarding activities and administered leave management and employee records for approximately 400 employees. Supported recruitment activities and monitored probationary periods.

Managed end-to-end recruitment, onboarding, and offboarding, and implemented retention strategies. Provided guidance on performance improvement plans and disciplinary issues.

Managed recruitment, onboarding, and offboarding processes, and provided HR guidance to supervisors. Administered payroll and statutory payments.

Provided customer care via email, chat, and telephone, achieving over 90% customer satisfaction. Ranked top 3 in monthly KPI rankings and acted as liaison between customers and internal departments.

Pursued a Master of Science in International Business Management with Finance, completing the program in 2019.

Earned a Bachelor of Business Administration (Hons) from the University of Kent, completing the degree in 2018.

Completed the International Year One in Business at Kaplan, University of West England in 2016.