Aditya Sharma

I am an empathetic, purpose-driven customer service professional with experience in customer support, content moderation, AI data annotation, and administrative coordination. I consistently deliver accurate, timely resolutions while maintaining professionalism and compassion.

At Teleperformance I managed 100+ daily email inquiries, maintained first-response resolution rates above 85%, and sustained QA scores above 90% while handling payment verification, account access, and fraud detection. I contributed to platform integrity through moderation and collaboration with escalation and fraud teams.

More recently I labeled and reviewed AI datasets at Soul AI, auditing 200+ items per shift and providing structured feedback to engineers. I thrive in remote, fast-paced FinTech environments that value integrity, collaboration, and growth.