Aditya Raj
@adityaraj10
Senior application support engineer delivering reliable .NET web services and rapid incident recovery.
IndiaWhat I'm looking for
I’m an Application Support Specialist with experience providing L2/L3 production support for .NET web applications, focusing on high availability, optimal performance, and fast resolution. At Mercer Consulting (India) Pvt Ltd, I monitor application performance with Datadog, troubleshoot and debug .NET issues with the development team, and resolve data-related problems using SQL through query optimization and database performance tuning.
Previously as a Senior Systems Engineer at Infosys Limited, I developed backend features and Web APIs using asp.net core, automated routine support tasks to reduce manual effort, and supported production troubleshooting with CI/CD deployments and agile practices. I also enforce SLAs/SLOs and use JIRA and ServiceNow for ITSM workflows (incident, problem, and change management) to minimize disruption and improve long-term reliability.
Experience
Work history, roles, and key accomplishments
Application Support Specialist
Jul 2024 - Present (1 year 11 months)
Provided L2/L3 production support for web applications, monitoring performance with Datadog and resolving .NET issues with the development team to minimize downtime. Managed ITSM workflows in JIRA/ServiceNow, performed root-cause analysis, and tuned SQL/database performance to meet SLA/SLO targets.
Developed backend features and Web APIs using ASP.NET Core for One America’s beneficiary accounts, supporting portal integrations. Automated routine tasks to improve support efficiency, contributed to CI/CD deployments in Agile teams, and troubleshot production issues for minor client-driven enhancements.
Education
Degrees, certifications, and relevant coursework
Gaya College of Engineering
Bachelor of Technology, Electrical and Electronics Engineering
2017 - 2021
Grade: 8.42 CGPA
Earned a B.Tech in Electrical and Electronics Engineering with a CGPA of 8.42 from Gaya College of Engineering (2017–2021).
DAV Public School, Begusarai
12th Grade, Science
2014 - 2016
Grade: 73.8%
Completed 12th (Science) with 73.8% at DAV Public School, Begusarai (2014–2016).
Availability
Location
IndiaAuthorized to work in
Job categories
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