I seek a application/production/Technical support role.
RSLooking for a job
rohit sharma
@rohitsharma8
Client-focused Application / Production Support Specialist
IndiaWhat I'm looking for
Client-focused Application / Production Support Specialist with 12.5+ years of experience in L1, L2, and L3 application support, issue resolution, and client service management for large-scale banking and financial systems. Proven expertise in monitoring, troubleshooting, SLA/OLA management, and root cause analysis. Skilled in SQL debugging, log analysis, and production environment stability. Adept at collaborating with cross-functional teams, coordinating with clients, and ensuring 24x7 system availability. Strong track record of reducing downtime, improving service delivery, and maintaining high customer satisfaction across APAC and ANZ regions.
Experience
Work history, roles, and key accomplishments
FL
Current
Tech Lead
Fiserv India Pvt Ltd
Jul 2011 - Apr 2024 (12 years 9 months)
Client-focused Application / Production Support Specialist with 12.5+ years of experience in L1, L2, and L3 application support, issue resolution, and client service management for large-scale banking and financial systems. Proven expertise in monitoring, troubleshooting, SLA/OLA management, and root cause analysis.
Education
Degrees, certifications, and relevant coursework
NKNational Institute of Technology, Kurukshetra
Master of Computer Application, Computer Applications
2008 - 2011
Completed a Master of Computer Application program, focusing on advanced computing concepts, software development, and application design.
MCMukand Lal National College
Bachelor of Computer Applications, Computer Applications
Pursued a Bachelor of Computer Applications, gaining foundational knowledge in computer science and programming.
PS
Parangat School
High School Diploma, General Studies
Completed secondary education, focusing on general studies and foundational skills.
CS
Carmel Convent School
High School Diploma, General Studies
Completed primary education with a focus on academic excellence and extracurricular activities.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Social media
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