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Manasa User

@manasauser12

Senior Systems Engineer at Infosys delivering L2/L3 production support and L4 fixes for .NET, Angular, and SQL Server applications.

India

Message

At Infosys, I deliver L2/L3 production support for enterprise applications built with .NET, Angular, and SQL Server, maintaining 99.4% SLA compliance across critical incidents. I also resolve application defects and production bugs, reducing average resolution time by 30%.

I’ve improved SQL Server query performance, monitored Azure App Service WebJobs, and used GitHub Copilot to accelerate development. At Infosys, I also authored ServiceNow knowledge articles and coordinated workflows for an L2 engineering support team.

Experience

Work history, roles, and key accomplishments

Current

Senior Systems Engineer

Current

Infosys

Feb 2023 - Present (3 years 9 months)

Executes L2/L3 production support for a high-traffic enterprise app stack, maintaining 99.4% SLA compliance. Delivers L4 software engineering modifications, diagnoses complex production bugs, and authored 15+ KB articles and SOPs in ServiceNow.

C#.NET Angular SQL Server Azure ServiceNow Azure DevOps GitHub Co Pilot Root Cause Analysis ITIL SLA Management WebJobs REST APIs Microservices

Systems Engineer

Infosys

Oct 2021 - Feb 2023 (1 year 4 months)

Engineered system change requests and modular enhancements using C#, Angular, and TypeScript, optimizing UI load performance by 18%. Maintained production stability by resolving 45+ incident tickets weekly and refactoring SQL Server stored procedures.

C#Angular TypeScript SQL Server Stored Procedures Performance Optimization Incident Management Requirements Gathering