neio User

I’m an early-career professional with experience in communication support, administrative coordination, and research across education, healthcare, technology, and public sector environments. I’m known for collaborating smoothly with internal teams, supervisors, and external stakeholders to keep information flowing accurately and on time.

In my current role as Agent Support Specialist at ATI Business Group, I provide real-time chat support to global travel agents across Flight Centre Travel Group products in an SLA-driven environment. I manage booking adjustments—voucher requests, pricing revisions, and best price negotiations—balancing customer satisfaction with company policies, and coordinating with internal teams and suppliers for seamless service delivery.

Previously, I served as Teaching Staff at English One, where I delivered structured communication to students and parents, tracked engagement and service performance using Salesforce CRM, and supported enrollment and retention objectives through consultations and trial sessions. Earlier, as a Business Strategy Trainee at Sagara Technology, I supported AI and fintech initiatives through structured data collection, documentation, and research synthesis into strategic communication for leadership discussions.

I also bring strong coordination and documentation experience from public-facing programs—maintaining validated records for 1,000+ participants at Kimia Farma and supporting public communication, policy research, and issue documentation during legislative and community-related activities. Alongside this, I work as a self-employed Graphic Design and Illustration professional (3–4 client projects per month), translating brand identity and messaging into campaign visuals and earning national recognition (BRI Creator Fest Favorite Winner; Domibed Design Competition 1st Winner).