At SUPERSIDE, I took full commercial and operational ownership of 8–10 mid-market accounts, delivering a 94% renewal rate and roughly $110K in upsell revenue in five months. I also rebuilt trust with two clients facing escalations and secured both renewals.
Across customer success, account management, and business development roles, I’ve grown client and partner relationships while improving the processes behind them. At NOWTILUS, I built a formal escalation framework; at Amplifyre, I redesigned partner onboarding, cutting activation time by about 60%.

