Open to opportunities

Adin Green

@adingreen

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Dedicated customer service advisor with 11 years of experience.

South Africa

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated customer service advisor with over 11 years of experience in the field. My career has been marked by a proven track record at Capita (Full Circle), where I honed my skills in exceptional support, building strong customer relationships, and driving customer satisfaction. I am passionate about leveraging my expertise to contribute to team success and foster professional growth in dynamic environments.

Throughout my career, I have committed myself to excellence, focusing on delivering high-quality service and exceeding expectations. My experience spans various roles, including field marketing and customer advising, where I have successfully managed customer accounts, resolved complaints, and ensured accurate billing. I thrive in environments that challenge me to grow and develop, and I am eager to bring my skills to a new team.

Experience

Work history, roles, and key accomplishments

Current

Customer Advisor

Current

WNS

Apr 2024 - Present (1 year 3 months)

Managed the capture of water meter readings to ensure accurate billing for customer accounts and processed and updated customer accounts to maintain current billing information and account status. Recorded and forwarded customer complaints to the relevant departments for prompt resolution and conducted follow-up communications regarding outstanding balances.

Billing Management Account Management Payment Processing Complaint Handling Customer Communications Data Entry Debt Collection

Customer Advisor

Capita (Full Circle)

Nov 2021 - Mar 2024 (2 years 4 months)

Set up direct debit payment arrangements and managed meter mode changes, including switching prepayment meters to monthly billing systems. Organized and scheduled engineer visits to address meter faults and technical issues, while engaging in customer relations via email, telephone, or correspondence.

Direct Debit Setup Payment Processing Customer Relations Customer Feedback Service standards

Field Marketer

Tigerbrands

Aug 2014 - Mar 2021 (6 years 7 months)

Managed in-store brand presence by maintaining stock levels, coordinating with store managers to order promotional materials, and ensuring optimal shelf organization. Supervised merchandisers to ensure shelves were fully stocked, cleaned, and compliant with hygiene standards.

Stock Management Promotional Activities Merchandising Retail Operations Relationship Building Customer Engagement

Education

Degrees, certifications, and relevant coursework

Strandfontein High School

Matric 12, General Studies

Completed secondary education, focusing on a broad curriculum to prepare for further studies or the workforce. Developed foundational knowledge and skills across various subjects.