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Afaq Shakoor

@afaqshakoor

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Senior IT Program/Project Management and Service Delivery Professional

Pakistan

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What I'm looking for

Seeking a challenging role that leverages my expertise in IT program and project management, service delivery, and digital transformation to drive business growth and innovation.

Highly experienced IT professional with over 25 years of experience in managing end-to-end software development projects for global and domestic clients. Proven track record in overseeing large-scale, complex IT initiatives, digital transformation projects, and custom software solutions across diverse industries.

Skilled in full lifecycle program and project management, service delivery optimization, agile and traditional methodologies, stakeholder management, cross-functional team leadership, and digital transformation and legacy system modernization.

With a strong background in IT consulting and project management, I have successfully delivered innovative, secure, and user-friendly financial products, and have expertise in managing multiple projects development, quality assurance, and delivery.

Experience

Work history, roles, and key accomplishments

Head of Professional Services & Engineering

Evantagesoft Pvt. Ltd.

Jul 2018 - Apr 2024 (5 years 9 months)

Oversaw comprehensive project management and strategic planning for innovative financial products. Led cross-functional teams to deliver digital banking solutions and managed key projects for various international clients.

Project Management Digital Banking Agile Methodologies Stakeholder Management Team Leadership Financial Products Software Development Risk Management

Self-Employed Consultant

Self-Employed

May 2016 - Jun 2018 (2 years 1 month)

Provided consultancy services to enhance project management and service delivery for custom software solutions. Worked with various clients on system integration and software development projects.

Consulting Project Management Business Analysis Software Development Client Management Cross Functional Collaboration Solutions System Integration

Head of Engineering & Operations

Appslink Consulting

May 2015 - Apr 2016 (11 months)

Led the development and implementation of software application strategies. Managed an offshore development center and coordinated software development activities for various clients.

Software Development Project Management Team Leadership Business Strategy IT Services

Consultant-Project Management & Solutions

Pakistan Revenue Automation Ltd.

May 2008 - Nov 2013 (5 years 6 months)

Designed and managed the development of a web-based application system for customs document processing. Oversaw integration with external agencies and supported implementation at customs ports.

Project Management Web Development Customs System Integration Application Design Risk Management Stakeholder Engagement

Senior Manager Project Management Group

Pixsense Inc.

Dec 2007 - May 2008 (5 months)

Established the Project Management Office and developed methodologies to enhance product quality and efficiency. Managed multiple projects and contributed to human resource scaling.

Project Management Office Management Quality Assurance Human Resources Team Coordination Process Improvement Client Management

Senior Project Manager

Pakistan Revenue Automation Ltd.

Nov 2006 - Nov 2007 (1 year)

Led software development and support operations for national customs automation. Modernized legacy systems and established information exchange protocols with government entities.

Project Management Software Development Team Leadership Government Relations Quality Assurance Stakeholder Management

Development Manager

Systems Limited

Jan 2005 - Oct 2006 (1 year 9 months)

Led offshore software development for domestic and international clients. Ensured project quality and timeliness while mentoring team members.

Software Development Team Leadership Project Management Quality Assurance Training Resource Management Process Development

BPO Centre Manager

BPO Centre

Dec 2003 - Dec 2005 (2 years)

Managed back office operations for utility companies, ensuring high availability of systems and compliance with IS policies.

Operations Management Back Office Operations Compliance Vendor Management SLA Management Team Leadership Process Optimization IT Services

Project Manager

Various

Nov 1999 - Nov 2003 (4 years)

Led multiple teams in the design and development of business applications. Managed software platform conversions and application re-engineering projects.

Project Management Application Development Team Leadership Database Management Quality Assurance Technical Design Process Improvement

Consultant – Project Management & Services

Visionet Systems Inc.

Mar 1997 - Mar 1999 (2 years)

Led various projects in the IBM AS/400 environment and provided technical support to clients. Managed key customer accounts and contributed to marketing initiatives.