Looking for a job

Adil Javed

@adiljaved1

I manage multichannel e-commerce operations, marketplace accounts, customer escalations, and B2B sales across global marketplaces.

Pakistan

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What I'm looking for

I'm looking for an e-commerce role where I can manage marketplace operations, strengthen customer experience, resolve account issues, and work cross-functionally on sales, inventory, compliance, and growth.

At Home City Inc., I manage Shopify and multichannel marketplace operations, covering catalogs, B2B and dropshipping tasks, compliance, account health, orders, inventory, returns, and sales reporting. I work across Amazon, eBay, Walmart, Groupon, Fingerhut, Sears, Wish, and Cdiscount while coordinating with customer service, supply chain, logistics, and warehouse teams.

I've also led digital sales and customer support at GM Professional and GK Hair, resolving complex order issues, improving service through customer insights, supporting Amazon sales operations, and managing Amazon PPC campaigns. Across more than eight years in e-commerce, I’ve handled marketplace accounts, customer retention, complaint resolution, reporting, team support, and cross-functional operations.

Experience

Work history, roles, and key accomplishments

Current

Digital Sales Sr. Executive | Account Manager

Current

Home City Inc.

Mar 2022 - Present (4 years 7 months)

Managed day-to-day e-commerce operations on Shopify and multiple marketplaces, including catalog, B2B, reporting, and customer experience. Oversaw catalog maintenance, B2B/dropshipping tasks, and marketplace operations across various channels.

Customer Service Representative

Kinza Collection

Jun 2023 - Nov 2025 (2 years 5 months)

Managed customer inbound requests via email, phone, live chat, and marketplaces, ensuring timely communication and satisfaction. Resolved complaints including order cancellations, returns, refunds, and delivery issues, and coordinated with departments for solutions.

Customer Service Customer Support Complaint Resolution Escalation Management Order Management Returns and Refunds Case Management Communication Skills Documentation Pattern Recognition

E-Commerce Accounts Manager | Business Developer | CSR

GM Professional

Mar 2020 - Jun 2022 (2 years 3 months)

Led day-to-day operations of digital sales and customer service for Amazon, eBay, Groupon, and other marketplaces. Addressed customer inquiries, escalated complaints, maintained marketplace accounts, and coordinated with internal teams.

Amazon eBay Groupon Customer Service Order Management Escalation Management Marketplace Account Management Reporting team training Business Development

E-Commerce Executive | Customer Support Team Lead

GK Hair

Mar 2019 - Mar 2020 (1 year)

Led customer support management and Amazon sales operations, ensuring high-quality service. Escalated customer cases, provided first-line support, and analyzed product costs, margins, and marketplace trends to contribute to commercial strategy.

Amazon Seller Central Customer Support Team Leadership Escalation Management Amazon PPC Budget control Market Research Keyword Research Reporting

E-Commerce Executive - Customer Support Intern

Numesko

Mar 2018 - Mar 2019 (1 year)

Supported day-to-day customer service and e-commerce operations on Amazon Seller Central, eBay, and Etsy. Responded to customer inquiries, escalated complex issues, and maintained documentation.

Amazon Seller Central eBay Etsy Customer Service Order Management Documentation Reporting

Hostel Warden

Ali Hostel LTD

Jan 2017 - Mar 2018 (1 year 2 months)

Managed room allocation, food service, maintenance, and student concerns at a hostel. Tracked expenses, handled paperwork, and enforced discipline to ensure smooth operations.

Facilities Management Student Affairs Complaint Handling Record keeping Expense Tracking Communication Skills

General Manager

Dar Al Aman Orphanage

Feb 2016 - Nov 2016 (9 months)

Managed day-to-day operations of three facilities, including staff, finance, maintenance, and supplies. Prepared Excel sheets to monitor expenses and inventory, and handled administrative duties.

Operations Management Staff Management Financial Management Inventory Management Excel Administration

Quality Assurance/Team Lead/Dialer

Andish Jamal Co

Nov 2014 - Jan 2016 (1 year 2 months)

Supported inbound and outbound customer communications for US and UK customers, handling inquiries and sales correspondence. Reviewed sales calls for quality, trained new employees, and evaluated performance.

Quality Assurance Call Monitoring Team Leadership Training Performance Evaluation Customer Service Sales

Advertising Executive

ATL Resources

Feb 2014 - Oct 2014 (8 months)

Supported inbound and outbound customer communications for US and UK customers, handling inquiries and sales correspondence. Reviewed sales calls for quality and trained new employees.

Customer Service Sales Quality Assurance Training Communication Skills