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Muhammad Yasir

@muhammadyasir13

Sales Manager at DEALS CASE AT AMAZON who exceeded sales targets by 15–30% through performance monitoring, coaching, and targeted sales initiatives.

Pakistan

Message

What I'm looking for

I'm open to relocation within Europe or remote opportunities.

At DEALS CASE AT AMAZON, I managed and supervised a team of sales agents supporting international customers. We exceeded sales targets by 15–30% through performance monitoring, coaching, and targeted sales initiatives.

As Management Assistant, I managed daily operations for 186+ Amazon products. I contributed to a 23% increase in overall sales through product optimization, market research, and data-driven e-commerce strategies.

At IBEX. and TOUCH STONE, I handled customer complaints, updated customer data in CRM systems, and prepared sales performance reports. I also coordinated with quality assurance and operations teams to improve efficiency.

Earlier, as Sub-Editor at BALOCHISTAN TIMES, I researched and verified information and proofread and edited publication materials. I hold a BS in English Literature and Linguistics from NATIONAL UNIVERSITY OF MODERN LANGUAGES ISLAMABAD.

Experience

Work history, roles, and key accomplishments

Sales Manager

Deals Case at Amazon

Dec 2019 - Dec 2025 (6 years)

Managed and supervised a team of 10–25 sales agents, supporting international customers and driving daily sales performance. Developed and implemented sales strategies to achieve and exceed monthly and quarterly revenue targets.

Sales Management Team Leadership KPI Monitoring CRM Systems Customer Relationship Management Performance Monitoring Coaching Sales Strategy Customer Retention Reporting

Management Assistant

Deals Case at Amazon

Sep 2019 - Nov 2025 (6 years 2 months)

Managed daily operations for 186+ Amazon products, including product listings, pricing, inventory, customer service, and sales performance. Contributed to a 23% increase in overall sales through product optimization, market research, and data-driven e-commerce strategies.

Amazon Seller Central Product Listing Optimization SEO Inventory Management Market Research Competitive Analysis PPC Campaigns Customer Service Data Analysis Reporting

Customer Relationship Officer

Touch Stone

Jun 2022 - Dec 2024 (2 years 6 months)

Resolved customer complaints and issues while maintaining high customer satisfaction levels. Recorded and updated customer data accurately in CRM systems and prepared sales performance reports for senior management.

Customer Relationship Management CRM Systems Complaint Resolution Reporting Quality Assurance Compliance Customer Retention

Customer Service Representative

Ibex

Jun 2019 - Nov 2021 (2 years 5 months)

Handled inbound and outbound customer calls, emails, and live chats professionally and efficiently. Provided accurate information about products, services, pricing, and policies to international customers.

Customer Service Call Handling CRM Systems Complaint Resolution Data Entry Communication Skills Escalation Procedures

Sub-Editor

Balochistan Times

Feb 2016 - Aug 2018 (2 years 6 months)

Coordinated with reporters, writers, and editorial teams to manage workflows and maintain smooth operations. Researched, collected, verified, and organized information from multiple sources to support accurate decision-making.

Editing Proofreading Quality Control Research Workflow Management Stakeholder Communication Time Management Problem Solving

Education

Degrees, certifications, and relevant coursework

OpenLearn

Project Management (the start of the project journey), Project Management

Project management course covering the start of the project journey, including project life cycles, feasibility studies, and the role of key players.

UN Migration

Professional Development Seminar, Migration Studies

2025 - 2025

Activities and societies: International migration policies and frameworks, Legal and safe migration procedures, Rights and responsibilities of migrants, Best practices for international migration, Cross-cultural communication and global mobility awareness.

Professional development seminar on international migration policies, legal and safe migration procedures, and cross-cultural communication.