@huzaifamuhammad1
Customer Support Manager at AutoHDR who resolved technical, billing, and platform issues for real estate photo editing customers.
PakistanAt AutoHDR (RealEstate Ai Photoediting), I resolved technical, billing, account, and platform-related customer issues. I troubleshot complex cases, coordinated with editing and development teams, and managed escalations and customer follow-ups.
At SharksEnterprises, I managed the e-commerce department, including sales, HR, and customer support across Amazon, TikTok Shop, and Shopify. Earlier, at Mars BPO, I assisted customers by phone, email, and chat, maintaining a 95% satisfaction rate.
Work history, roles, and key accomplishments
AutoHDR (RealEstate Ai Photoediting)
Oct 2024 - Jul 2026 (1 year 9 months)
Resolved technical, billing, account, and platform-related customer issues. Managed escalations, bug reporting, subscription changes, credit adjustments, and customer follow-ups while maintaining end-to-end case ownership.
SharksEnterprises
Nov 2023 - Aug 2024 (9 months)
Managed the entire E-commerce department including sales, HR, and customer support for Amazon, TikTok Shop, and Shopify. Handled end-to-end recruitment activities.
SharksEnterprises
May 2022 - Nov 2023 (1 year 6 months)
Managed stores on multiple platforms including Amazon, TikTok Shop, eBay, and Shopify. Coordinated with vendors to ensure timely delivery and quality assurance, and handled supply chain management.
Mars BPO
Oct 2020 - Feb 2022 (1 year 4 months)
Assisted customers via phone, email, and chat, resolving issues efficiently and maintaining a 95% satisfaction rate. Also worked with the sales team to understand customer pain points.
Degrees, certifications, and relevant coursework
E-Commerce Diploma, E-Commerce
Completed an E-Commerce Diploma.
Master's in Accounting and Finance, Accounting and Finance
Pursued a Master's degree in Accounting and Finance.
Software and tools used professionally
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