Adigun Tomiwa
@adiguntomiwa
Customer-focused dispute resolution specialist in banking operations.
NigeriaWhat I'm looking for
I am a banking operations professional with hands-on experience in dispute resolution, indemnity reconciliation, and customer complaint handling within a tier-1 Nigerian bank. I have a demonstrated record of treating POS/ATM/USSD/web/NIP disputes, escalating chargebacks, recouping and issuing indemnities, and maintaining CRM records to ensure timely resolution.
I bring strong communication, integrity, and the ability to work with minimal supervision, supported by practical experience with banking and payments tools such as T24, Postilion, Creditswitch, NIBSS DRS, and CRM Dynamics. I seek to apply my operational skills and commitment to customer service to drive accurate, timely dispute outcomes and improve customer satisfaction.
Experience
Work history, roles, and key accomplishments
Dispute Resolution Officer I
Sterling Bank
May 2024 - Present (1 year 10 months)
Manage POS/ATM/web/NIP disputes for Sterling customers, escalate to acquiring banks for refunds or receipts, and ensure timely CRM resolution of chargebacks and bill payment disputes.
Indemnity Reconciliation Officer
Sterling Bank
Apr 2023 - May 2024 (1 year 1 month)
Handled customer complaints and tracked disputes, recouped indemnities for disputed transactions and issued indemnity for failed transactions to restore customer funds.
Complaint Resolution Officer
Sterling Bank
Aug 2022 - Apr 2023 (8 months)
Validated customer complaints by phone, authenticated details, logged disputes on CRM and routed to teams for treatment while issuing indemnities for failed electronic transactions.
Cashier / Assistant Supervisor
Finrel Pharmacy
Mar 2021 - Aug 2022 (1 year 5 months)
Ensured efficient customer service, supervised sales associates and managed daily store operations to maintain service standards and sales performance.
Subject Teacher (NYSC)
Ekiti Baptist High School
Mar 2019 - Jun 2020 (1 year 3 months)
Delivered regular lessons, prepared instructional materials and assessments, and prepared students for internal and external examinations during NYSC tenure.
Class Teacher (Teaching Practice)
Local Government School 2 (Sango-Ota)
Sep 2017 - Feb 2018 (5 months)
Prepared weekly lesson notes, delivered daily instructional materials and conducted continuous assessments as part of teaching practice placement.
Education
Degrees, certifications, and relevant coursework
Tai Solarin University of Education
Bachelor of Science, Social Studies
2014 - 2018
Completed a Bachelor of Science in Social Studies focused on education and social sciences from 2014 to 2018.
Abimbola Comprehensive College
W.A.E.C, Secondary Education
2007 - 2010
Completed secondary education and obtained W.A.E.C certificates between 2007 and 2010.
Availability
Location
NigeriaAuthorized to work in
Job categories
Interested in hiring Adigun ?
You can contact Adigun and 90k+ other talented remote workers on Himalayas.
Message AdigunFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
