Samson Soaga

I am a customer-focused complaints analyst with experience in financial services and education, combining strong interpersonal skills with disciplined, results-driven work habits. At Sterling Bank I managed high volumes of complaints across channels, conducted root-cause analysis, and produced reports that informed process and product improvements.

Previously, I taught at Emvicc Private School where I supported lesson planning, delivered instruction, and provided targeted one-on-one and small-group support to students. I bring proven conflict-resolution and communication abilities that build trust with customers and colleagues.

I am committed to continuous learning—completing coursework such as Elements of Artificial Intelligence (University of Helsinki)—and I thrive in high-pressure environments where I can add measurable value with minimal supervision.