Looking for a job

Ebere Otto

@ebereotto

IT Support professional trained at Ritatina Foundation, with hands-on labs troubleshooting Windows, Microsoft 365, and network connectivity.

Nigeria

Message

What I'm looking for

I'm seeking an IT Support, Service Desk, Technical Support, or Desktop Support opportunity where I can provide reliable end-user support while continuing to develop professionally.

At Ritatina Foundation, I delivered practical IT Support training on computer troubleshooting, networking fundamentals, and end-user support procedures.

I guided learners through structured troubleshooting for common computer and connectivity problems, including IP addressing, DNS, and DHCP.

In my IT Support Practical Labs, I diagnosed a slow Windows computer, applied corrective actions, verified improved performance, and documented the incident in a structured ticket.

I also practiced Microsoft 365 account administration, network diagnostics with Wireshark, and remote support with RustDesk. I'm a Certified Cybersecurity Professional and am seeking an IT Support, Service Desk, Technical Support, or Desktop Support opportunity.

Experience

Work history, roles, and key accomplishments

IT Support Practical Labs

Personal Technical Portfolio

Performed hands-on IT support projects including Windows troubleshooting, Microsoft 365 administration, network diagnostics, remote support, and incident documentation.

Windows Troubleshooting Microsoft 365 Administration TCP IP DNS DHCP Wireshark RustDesk PowerShell CLI Incident Documentation

IT Support Instructor / Trainer

Ritatina Foundation

Delivered practical IT support training covering computer troubleshooting, networking fundamentals, and end-user support procedures. Guided learners through structured troubleshooting approaches and explained IP addressing, DNS, DHCP, and network diagnostics.

Windows Troubleshooting Networking Fundamentals TCP IP DNS DHCP end user support Training Communication Skills