Adesegun Adebiyi

I’m a customer operations and scheduling specialist with 4 years of experience delivering exceptional client support in clinical and financial settings. I manage high-volume inbound and outbound calls, optimize schedules, and keep 100% data accuracy while navigating EHR systems (InSync). I bring a calm, confidential, problem-solving mindset rooted in clear communication and active listening.

As a Clinical Psychology Scheduling Coordinator (Remote), I manage and coordinate appointments for a team of four psychologists, ensuring schedule efficiency through proactive confirmations and patient communication. I also handle patient intake and scheduling for clinical interviews, testing, neuropsychological evaluations, and psychiatric follow-ups, while collaborating with the financial department to verify insurance eligibility, benefits coverage, and prior authorizations.

Before that, I served as a Switchboard Operator (Remote), routing callers and supporting appointment inquiries to help departments stay efficient. My background also includes retail marketing and bank teller experience, plus a strong media foundation as a freelance content creator and video editor/videographer—so I can balance administrative precision with creative, detail-focused execution.