Open to opportunities

ADEREMI AKANNI

@aderemiakanni

Customer Service & Admin Professional with 6+ years of banking experience. Based in Centurion, South Africa. Available immediately for remote roles.

South Africa

Message

What I'm looking for

I am looking for a fully remote customer service, administrative support, or virtual assistant role with a company that values reliability, professionalism, and long term growth. I bring over 6 years of banking and client facing experience, a proven track record of delivering measurable results. I am available immediately, work EST compatible hours from South Africa.

I am a Customer Service and Administrative Professional with over 6 years of experience in fast-paced banking environments at First City Monument Bank in Lagos, Nigeria. I have a proven track record of managing 60+ client interactions daily, maintaining a 95% first contact resolution rate, and contributing to a 15% increase in customer retention. I hold a Bachelor of Science in Accounting from the University of Lagos and a certification in Strategic Human Resources Management from the National School of Government, South Africa. I am proficient in CRM systems, Microsoft Office, data entry, and administrative coordination. I am now transitioning into fully remote customer service and administrative roles where I can serve a global client base from my home office in Centurion, Gauteng, South Africa. I am reliable, detail oriented, and available to start immediately.

Experience

Work history, roles, and key accomplishments

BANK TELLER

FIRST CITY MONUMENT BANK

Feb 2018 - Dec 2024 (6 years 10 months)

Processed 150+ daily transactions with 100% accuracy. Managed cash tills exceeding 5M Naira with zero discrepancies. Served 60+ clients daily, maintaining 95% first contact resolution. Trained 10 new staff improving productivity by 20%. Increased customer retention by 15%.

Customer Service CRM Software Data Entry Microsoft Excel Time Management

Customer Service Representative

FIRST CITY MONUMENT BANK

Nov 2015 - Jan 2018 (2 years 2 months)

Handled 50+ client interactions daily via phone and face to face. Resolved 95% of inquiries on first contact. Maintained 100+ customer records weekly with full accuracy. Performed data entry, report preparation, and document management. Consistently met service targets.

Customer Support Customer Service Email Support Administrative Support Time Management Multitasking Communication Microsoft Office

Education

Degrees, certifications, and relevant coursework

National School Of Government

Certificate, Strategic Human Resources Management

2026 - 2026

Completed an introduction to Strategic Human Resources Management covering performance management, employee development, diversity management, and organisational effectiveness. Strengthened understanding of administrative and public service processes relevant to professional workplace environments.

University Of Lagos

Bachelor of Science, Accounting

2017 - 2024

Studied financial accounting, auditing, taxation, management accounting, business law, and economics. Developed strong analytical and reporting skills directly applicable to banking, administrative, and customer service environments.

Kwara State Polytechnic

National Diploma (OND), Accountancy

2013 - 2015

Studied core modules in financial accounting, business mathematics, economics, office administration, and commercial law. Built a strong foundation in numerical reasoning, financial record keeping, and business communication that supported my transition into banking and customer service.