Open to opportunities

Mbalentle User

@mbalentleuser

Message

Remote customer service professional skilled in telesales and support.

South Africa

Message

What I'm looking for

I seek a remote customer service role where I can use my telesales and data-capturing skills, work empathetically with customers, and grow within a supportive, performance-driven team.

I am a customer service professional with practical experience in telesales, remote customer support, and data management, grounded in a Diploma in Business Administration (Marketing Management). I have demonstrated strong communication, empathy, and problem-solving skills during customer service simulations and live telesales work.

During a customer service simulation with Fidelity Company I handled inquiries, resolved issues efficiently, and received positive feedback for customer empathy and effectiveness in a remote setting. In a telesales role with Spectacular Training and Conferences I conducted cold calls, managed lead capture and data entry, and maintained client relationships via phone and email.

I bring a dependable work ethic, proficiency with end-user computing, and a focus on clear communication and customer satisfaction. I am seeking remote customer service roles where I can apply my telesales experience and business training to help teams improve retention and customer outcomes.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Fidelity Company

Aug 2024 - Present (1 year 4 months)

Completed a remote customer service simulation focused on handling inquiries and resolving issues, receiving positive feedback for empathy and efficiency. Demonstrated strong communication and problem-solving in a simulated remote environment.

Customer Service Remote Work Communication Problem Solving Empathy Time Management

Telesales Representative

Spectacular Training and Conferences

May 2012 - Present (13 years 7 months)

Conducted cold calling and lead generation to promote services, managed data capture and maintained client relationships via phone and email. Supported sales pipeline growth through persistent outreach and data management.

Telesales Cold Calling Lead Generation Client Communication CRM Relationship Management

Education

Degrees, certifications, and relevant coursework

PC Training and Business College

Diploma in Business Administration, Marketing Management

Diploma in Business Administration with specialization in Marketing Management, covering business management, communication, economics, accounting, end-user computing, and public relations.