Open to opportunities

Qhamkaphi Sithole

@qhamkaphisithole

Message

I resolve customer enquiries and service issues across banking, client support, and remote operations.

South Africa

Message

What I'm looking for

I'm looking for a remote customer support or client service role where I can own customer requests, resolve issues accurately, and use clear communication, follow-through, and digital tools to deliver a strong customer experience.

I've supported customers at First National Bank in high-volume branch environments, managing enquiries, service requests, complaints, and account-related needs through to resolution.

As a Branch Advisor, I owned requests from first contact through follow-up, maintained accurate records, protected confidential information, and coordinated with internal teams to resolve complex cases. I use digital banking systems, Microsoft Office, email, and customer record tools to deliver accurate, responsive service.

I'm comfortable working independently in remote support environments and bring an empathetic, customer-first approach to every interaction.

Experience

Work history, roles, and key accomplishments

Branch Advisor

First National Bank

Nov 2022 - Aug 2026 (3 years 9 months)

Provided front-line customer service and administrative support in a high-volume banking environment, handling customer enquiries and service requests. Took ownership of requests from initial enquiry through resolution, maintaining accurate records and escalating complex cases as needed.

Customer Service Customer Support Complaint Handling Issue Resolution Data Entry Microsoft Office 365 Problem Solving Time Management