Adeniyi Micheal

AM

Open to opportunities

Adeniyi Micheal

@adeniyimicheal

Technical and product expert specializing in fintech support and IT service delivery.

What I'm looking for

I am seeking a technical or product support role in fintech or banking where I can apply L1/L2 expertise, improve client reliability, and grow into broader product responsibilities.

I am a technical and product expert with experience providing L1/L2 support, networking, and IT service delivery for fintech and banking clients. I have supported MUFG Investor Services and Barclays accounts, and worked in technical support and business development roles across Lithuania, Spain, and Nigeria.

I combine hands-on troubleshooting (CompTIA A+), customer-focused support, and business development experience to improve operational reliability and client satisfaction. I hold degrees in Economics & Finance and Business Administration, and I am comfortable working in multilingual, international teams.

Experience

Work history, roles, and key accomplishments

MS

Technical and Product Expert

MUFG Investor Services

Oct 2021 - May 2022 (7 months)

Provided L1/L2 technical support for fintech services, resolving client issues and maintaining platform reliability during an 8-month engagement.

Technical Support Networking Troubleshooting Fintech Customer Service

HT

Senior Technical Support Analyst

HCL Technologies

Jan 2020 - Oct 2021 (1 year 9 months)

Delivered senior-level support for the Barclays account, managing incidents and improving resolution times over a nearly two-year tenure.

Incident Management Technical Support Barclays Account Support Troubleshooting Escalation Management

VF

Business Development Consultant

Vision Factory

Jan 2019 - Oct 2021 (2 years 9 months)

Consulted on business development initiatives, driving client outreach and partnership activities across projects for nearly three years.

Business Development Sales Strategy Partnership Building Market Research Stakeholder Management

PL

IT Support Specialist

Princeme Limited

Jan 2016 - Feb 2017 (1 year 1 month)

Provided IT support and maintenance, resolving hardware and software issues and supporting end-users over a 14-month period.

IT Support Software support Customer Support Maintenance

Education

Degrees, certifications, and relevant coursework

VM

Vilniaus Universiteto Tarptautinio Verslo Mokykla

Bachelor's degree, Business Administration and Management

2019 - 2021

Completed a Bachelor's degree in Business Administration and Management with studies focused on general management principles.

VU

Vytauto Didžiojo universitetas

Bachelor's degree, Economics and Finance

2014 - 2019

Completed a Bachelor's degree in Economics and Finance with coursework covering core economic theory and financial analysis.

Tech stack

Software and tools used professionally

Gmail

Elementary

Factory

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