Open to opportunities

chinedu okonkwo

@chineduokonkwo

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Highly adaptable IT professional with strong technical support experience.

Nigeria

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What I'm looking for

I am looking for a role that values continuous learning and offers opportunities for professional growth in a collaborative environment.

I am a highly adaptable IT professional with extensive experience in technical support, customer service, and sales. My background spans various sectors, including banking, healthcare, and telecommunications, where I have excelled in troubleshooting, client relations, and system administration. With a B.Sc. in Banking and Finance from Enugu State University, I combine my technical expertise with strong business acumen to deliver exceptional results.

In my recent role as an IT Regional Support Officer at Heritage Bank Plc, I successfully installed new hardware and software systems, provided comprehensive troubleshooting support, and maintained detailed IT support documentation. My proactive approach to monitoring system logs and resolving potential issues has significantly contributed to organizational efficiency. I am eager to leverage my skills in ICT roles while continuously advancing my knowledge and professional development.

Experience

Work history, roles, and key accomplishments

IT Regional Support Officer

Heritage Bank Plc

Jan 2023 - Dec 2024 (1 year 11 months)

Installed new hardware and software systems across departments, ensuring smooth system functionality and integration. Provided comprehensive troubleshooting support for both hardware and software related issues organization-wide. Monitored system logs to identify issues and proactively resolve potential problems.

Installation System Monitoring Troubleshooting Data Security

Medical Sales Representative

Nonyez Ventures Limited

Jan 2018 - Dec 2020 (2 years 11 months)

Assessed healthcare professionals' needs and recommended suitable pharmaceutical products for patient care. Built strong relationships with doctors to influence prescription decisions favoring company products. Presented product details and delivered free samples to targeted healthcare providers.

Product Presentations Sales Strategy Market Research Client Relationship Management Data Analysis Pharmaceutical Sales

Call Center Agent

Airtel Nigeria Limited

Jan 2009 - Dec 2015 (6 years 11 months)

Managed a high volume of inbound and outbound calls addressing diverse customer needs. Resolved customer complaints and technical issues quickly and professionally. Upsold additional products and services to maximize revenue opportunities.

Customer Service Call Center Operations Upselling Customer Feedback

Education

Degrees, certifications, and relevant coursework

Enugu State University of Science and Technology

B.Sc. Banking and Finance, Banking and Finance

2002 - 2006

Grade: Second Class Lower

Completed a Bachelor of Science in Banking and Finance, achieving a Second Class Lower. This program provided a strong foundation in financial principles and banking operations.

Good Child Comprehensive College

High School Diploma equivalent, General Studies

1996 - 2000

Obtained a High School Diploma equivalent, which provided foundational knowledge across various subjects. This prepared me for further academic pursuits.