Adenike Akano
@adenikeakano
I improve customer support and operations across telecom, service, and remote teams.
NigeriaWhat I'm looking for
At Spectranet Limited, I supported 50–70+ customers daily across calls, emails, and walk-ins, resolving billing, subscription, device activation, and internet connectivity concerns. I maintained a 98% satisfaction score while helping drive monthly renewals and plan upgrades.
I currently provide remote customer support at ModSquad, handling phone, email, live chat, and social-media inquiries, troubleshooting account and service issues, documenting cases, and following up through resolution.
My background also includes coordinating vendors, inventory, schedules, reporting, and employee onboarding at Utter Fresh Processing and BBQ & Cravings Restaurant. I bring steady communication, accurate CRM administration, and practical operational follow-through to busy teams.
Experience
Work history, roles, and key accomplishments
Customer Support Associate
ModSquad
Jan 2025 - Present (1 year 9 months)
Handles customer inquiries across multiple channels, provides troubleshooting and technical support, and documents interactions in CRM systems. Maintains product knowledge and meets performance metrics.
Customer Service Executive
Spectranet Limited
Jan 2020 - Jan 2025 (5 years)
Delivered daily support to 50-70+ customers, performed technical troubleshooting for 4G LTE routers and MiFi devices, and updated CRM records with 99% accuracy. Contributed to a 15-20% increase in renewals and reduced recurring issues by 30%.
Administrative & Customer Service Officer
Utter Fresh Processing Ltd
Jan 2019 - Jan 2020 (1 year)
Maintained accurate customer, vendor, and transaction databases with 99.8% accuracy, scheduled meetings and vendor follow-ups, and monitored inventory levels to support procurement.
Customer Service Operations Manager
BBQ & Cravings Restaurant
Jan 2017 - Jan 2019 (2 years)
Improved customer satisfaction scores by 20% through feedback analysis and service enhancements. Trained 15+ employees, reducing time-to-competency by 25%, and managed inventory to ensure 98% supply availability.
Education
Degrees, certifications, and relevant coursework
Tai Solarin University of Education
Bachelor of Science, Accounting Education
Bachelor of Science in Accounting Education (Double Honours) from Tai Solarin University of Education.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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