At Kumquat, I handled end-to-end customer support through live chat, email, and digital messaging, helping customers with technical and account issues.
I managed concurrent requests and optimized ticket triage workflows, then followed up after interactions to ensure issues were resolved.
At TCLM Agency, I managed digital client accounts, updated profiles, and handled inbound chat queues and day-to-day support requests. My product recommendations contributed to higher engagement and monetization outcomes.
At ChatScale Agency, I handled real-time conversations across multiple chat windows and contributed to team monetization targets through professional customer interactions.
