I’m looking for a customer service role where I can build strong relationships with customers, help solve their problems, and represent the company positively. I value a team that communicates well, supports growth, and gives me the chance to use my communication and problem-solving skills to make every customer interaction a good one.
OA
Open to opportunities
Oluchi Achumnole
@oluchiachumnole
Customer Care Manager delivering high-touch support and measurable service improvements.
NigeriaWhat I'm looking for
I am a dedicated Customer Care Manager with over seven years of hands-on experience delivering exceptional multi-channel customer support across email, chat, phone, and in-branch interactions. I consistently use industry-standard CRMs like Zendesk, Freshdesk, and HubSpot to manage tickets, track interactions, and drive timely resolutions.
Throughout my career I have driven measurable improvements in support KPIs: maintaining 95% SLA adherence, achieving high first-contact resolution rates, reducing average handling time by 20%, and contributing to team efficiency gains through knowledge-base development and cross-functional collaboration.
I bring strong troubleshooting skills, technical support experience with tools such as AnyDesk and LogMeIn, and a commitment to clear communication, confidentiality, and process improvement. I thrive in fast-paced, remote, and multi-timezone environments where I can mentor teams and elevate the customer experience.
Experience
Work history, roles, and key accomplishments
CI
Current
Customer Care Representative
Cent Uc Int’l
Aug 2024 - Present (1 year 10 months)
Handled 30+ daily inquiries across email, live chat, and phone using Zendesk, Freshdesk, and HubSpot, achieving an 85% first-contact resolution rate and closing 95% of tickets within SLA.
Customer Service Representative
Guarantee Trust Bank
Jul 2021 - Jul 2024 (3 years)
Resolved 80+ customer tickets daily for online/mobile banking and account issues, achieving 70%+ first-contact resolution and meeting SLA targets by resolving 95% of tickets within standard timeframes.
NV
Virtual Assistant
Nolach Global Ventures
Mar 2019 - Dec 2021 (2 years 9 months)
Supported the CEO with calendar and inbox management (200+ emails/week) and handled partner/media inquiries, improving workflow efficiency by 25% and achieving a 92% positive response rate for engagement outreach.
ES
Part Time Teacher
Early Fis Schools
Apr 2016 - Feb 2019 (2 years 10 months)
Delivered instruction and communicated with 100+ students and parents weekly, achieving 95% satisfaction in parent-teacher surveys and 90%+ parental engagement in student progress.
Education
Degrees, certifications, and relevant coursework
Coursera
Professional Certificate, IT Support / Customer Service
Completed an IT support / Customer Service certification via Coursera.
HL
HP LIFE
Certificate, Artificial Intelligence
Completed a Fundamental Knowledge of AI course through HP LIFE.
DT
Digital Witch IT Support Team
Certificate, IT Support
Completed an On-demand Digital Skills IT Support certification provided by Digital Witch IT Support Team.
Federal University Oye Ekiti
Bachelor of Science, Microbiology
Completed a Bachelor of Science in Microbiology at Federal University Oye Ekiti.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
NigeriaAuthorized to work in
Salary expectations
3000k-5000k USD
Job categories
Customer Care RepresentativeCustomer Support RepresentativeTechnical Support SpecialistCustomer Success ManagerCustomer Support Team LeadVirtual AssistantService Desk AnalystClient Relations AssociateCustomer Support ManagerCustomer Experience ManagerCustomer Relations ManagerCustomer Operations ManagerCustomer Service Director
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