DEBORAH ONOME
@deborahonome
I resolve high-volume customer inquiries through clear, organized digital support.
NigeriaWhat I'm looking for
I've supported customers across Dometech Consult Ltd, the Directorate of Technical Aid Corps, and Inspiral Tour Ltd, handling high volumes of written inquiries and keeping service interactions organized.
At Dometech Consult Ltd, I handled over 100 daily customer inquiries, managed concurrent conversations, documented support notes, and escalated complex cases to technical and branch teams.
I use clear written communication, active listening, accurate record-keeping, and follow-up workflows to resolve straightforward issues and keep customers informed.
I'm comfortable working independently in remote and fast-paced environments, using tools including Zoho, Google Workspace, Asana, Zendesk, HubSpot, Intercom, Microsoft Teams, and Zoom.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Dometech Consult Ltd
Jun 2024 - Aug 2025 (1 year 2 months)
Handled over 100 daily customer inquiries and support requests with a focus on professional written correspondence and timely issue resolution. Managed multiple concurrent interactions and escalated complex cases to relevant teams.
Customer Support Representative
Directorate of Technical Aid Corps
May 2021 - Jun 2022 (1 year 1 month)
Organized and responded to 15-20 daily inquiries and internal support tasks using Google Workspace. Maintained interaction logs, tracked responsibilities with Asana, and supported onboarding of new team members.
Customer Support / Administrative Assistant
Inspiral Tour Ltd
Jan 2016 - Feb 2017 (1 year 1 month)
Aided over 20 clients daily with digital and messaging service requests, delivering prompt and customer-focused support. Maintained records of client interactions and managed daily administrative tasks independently.
Education
Degrees, certifications, and relevant coursework
Digital Institute
Diploma, Social Media Management and Advertising
Diploma in Social Media Management and Advertising from Digital Institute in 2023.
Mercy Corps
Certificate of Appreciation, Educating Girl Child
Certificate of Appreciation for Educating Girl Child from Mercy Corps in 2022.
Kaduna State Polytechnic
HND, Office Technology and Management
HND in Office Technology and Management from Kaduna State Polytechnic in 2020.
Max Computer School
Diploma, Desktop Publishing
Diploma in Desktop Publishing from Max Computer School in 2013.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Skills
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