Zarin Roach

I am a certified Technical Support Specialist with over a decade of experience in customer service and technical troubleshooting. My expertise lies in resolving complex technical issues and providing exceptional support experiences to both technical and non-technical users. I hold certifications in ITIL and Google Technical Support Foundations, which have equipped me with the skills necessary to excel in fast-paced, service-driven environments.

Throughout my career, I have successfully led teams in delivering frontline tech support across various platforms, including POS systems and mobile devices. My role at Cyncly involved drafting standard operating procedures to enhance quality assurance and ensure scalable support for diverse SaaS clients. I take pride in my ability to diagnose and resolve hardware and software issues efficiently, reducing downtime significantly and improving customer satisfaction ratings.

As I continue my education with a Master's in Information Technology Management, I remain committed to professional development and continuous improvement. I am passionate about mentoring others and driving communication improvements across support channels to optimize the customer experience.