Adelina Pashaj
@adelinapashaj
I deliver reliable remote customer service, scheduling, and virtual assistance across international teams.
What I'm looking for
I've supported 100+ guests per shift at Restaurant Kirchenwirt in Austria, resolving concerns professionally, coordinating reservations and service workflows, and onboarding new team members.
Across more than 10 years of customer service in Switzerland and Austria, I've independently prioritized work, de-escalated customer issues, and communicated in international, multilingual environments. I'm also a Clio Certified Administrator with training in business law, international law, and digital project work, and I’m ready to bring dependable organization to a remote customer service or virtual assistant role.
Experience
Work history, roles, and key accomplishments
Servicekraft & Teamkoordination
Restaurant Kirchenwirt
Jan 2023 - Dec 2026 (3 years 11 months)
Provided direct customer service to over 100 guests per shift, handling inquiries and complaints professionally. Coordinated multiple tasks under time pressure and trained new team members.
Education
Degrees, certifications, and relevant coursework
Mustafa Hoxha High School
Abitur, General Studies
2012 - 2015
Completed general university entrance qualification (Abitur) from Mustafa Hoxha High School in Albania.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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