Adele di Coste

Manage 15 strategic EMEA enterprise accounts (+€15M) driving retention, expansion, delivery/program management, and cloud migration across data integration, analytics, and AI. Drove €630K upsell via cross-functional deal shaping and act as voice of customer across CS and Product, leveraging GenAI and Salesforce Einstein health scoring to reduce churn risk.

Led customer success for 15 strategic EMEA clients, driving adoption and ensuring customers maximized outcomes from Talend and Qlik investments. Achieved ~100% renewals with NER > 120%, while partnering with Consultants, Product, Support, R&D, and Commercial teams to drive renewals and uncover growth opportunities.

Retained and grew a portfolio of 45 red-flag enterprise accounts (€3M ARR) across Southern Europe through multi-year renewals and upsells. Collaborated with Solutions Consultants, Product, and Support to support feature enhancements and new releases while improving portfolio health and retention performance.

Built and scaled a portfolio of 20 enterprise accounts ($3M ARR) across Europe and the US, tailoring solutions to client success criteria. Managed localization project lifecycles from pilots through onboarding and adoption, identifying cross-sell opportunities to meet individual revenue targets while partnering with Engineering, Sales, Support, Community, and Marketing on advocacy and referral pro

Managed and expanded a portfolio of 25 media clients (ARR GPB 2.5M) across EMEA through cross-sells and consulting projects in advertising, branding, and retail categories. Delivered consistent new-business performance, including GPB 300K net new/year, while managing a business development executive and collaborating with product development on emerging trends.

Maintained and grew a portfolio of 60 media accounts in EMEA, delivering 93% customer retention through cross-sells and ad hoc consulting. Produced customer support and enablement assets including tutorials, FAQs, how-to guides, and webinars.

Oversaw and expanded a portfolio of 80 accounts across banking, financial, government, and academic sectors in EMEA, achieving 96% retention through early and multi-year renewals. Identified upsell opportunities and closed global deals by building strong relationships with C-level and senior decision-makers.

Supported rights management and international sales for TV content across multiple platforms. Assisted with coordination for acquisitions and sales activities to help drive content distribution.

Executed SEO, website localization (FR/IT/ES), and digital marketing campaigns for an international cruise company. Managed affiliation programs and digital marketing execution to drive online performance improvements.

Grade: 108/110

Earned a BA in Modern Languages (specializing in Media and Communication Studies) from Università Cattolica del Sacro Cuore di Milano, graduating in 2006.