OUOsoluchukwu Uba
@osoluchukwuuba
Detail-oriented customer service professional with strong digital skills.
NigeriaWhat I'm looking for
I am a detail-oriented and empathetic professional with over four years of experience in customer service and virtual assistance. My journey has been marked by a commitment to understanding customer needs and effectively projecting company brands. I have successfully managed team communications, organized events, and ensured compliance with privacy regulations while handling sensitive information.
In my current role, I create interactive content for young learners, impacting over 22,000 viewers on YouTube. My creativity extends to graphic design, where I craft unique content for various functions. I have also played a pivotal role in enhancing customer retention rates through proactive assistance and conflict resolution, leading to significant improvements in brand loyalty.
Experience
Work history, roles, and key accomplishments
GMTeam Lead
Girls In The Woods Ministry
Jun 2023 - Present (1 year 11 months)
Led team bonding sessions and communicated instructions to team members. Managed scheduling and reminders for meetings, ensuring attendance and participation. Handled sensitive information while maintaining privacy regulations.
GGGraphic Designer
GGK
Jan 2024 - Present (1 year 4 months)
Created interactive content for young learners, integrating educational themes with appealing designs. Impacted over 22,000 viewers on YouTube and crafted over 100 unique visual materials.
Administrative Assistant
CEDEC International Schools
Sep 2019 - Jan 2023 (3 years 4 months)
Maintained customer records and monitored interactions, leading to a significant increase in customer retention. Scheduled meetings and prepared reports, enhancing budgeting efficiency.
Administrative Assistant / Customer Success
Bookman Academy
Sep 2019 - Jan 2023 (3 years 4 months)
Resolved complaints and encouraged student improvement through counseling. Enhanced laboratory standards, saving costs and increasing student engagement.
Education
Degrees, certifications, and relevant coursework
MTF Institute of Management, Technology and Finance
Professional Diploma, Customer Relationship Management
2024 - 2024
Federal University of Technology Owerri
Bachelor of Science, Industrial Chemistry
2007 - 2012
Availability
Location
NigeriaAuthorized to work in
Job categories
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