adejoh queen
@adejohqueen
Dedicated customer service professional with experience in sales and team management.
NigeriaWhat I'm looking for
I am a results-driven professional with a strong background in customer service and sales, having worked in various roles within the telecommunications industry. My most recent position as Branch Manager at MTN Data Partner has equipped me with the skills to effectively manage teams, achieve sales targets, and maintain strong client relationships.
Previously, I served as a Customer Care Representative, where I honed my ability to address customer inquiries and ensure satisfaction. My experience also includes teaching, having worked as a Home Economics Teacher during my National Youth Service Corps program.
I hold a B.A. in Philosophy from Kogi State University and have completed additional training in areas such as the Job Seeker Summit. I am passionate about continuous improvement and am committed to delivering exceptional service in every role I undertake.
Experience
Work history, roles, and key accomplishments
Customer Service/Sales Representative
MTN Connect
Feb 2021 - Feb 2022 (1 year)
Managed incoming calls and customer service inquiries, handled SIM registration and NIN registration, and identified customer needs to ensure satisfaction while selling MTN products.
Branch Manager
MTN Data Partner
Jan 2017 - Feb 2021 (4 years 1 month)
Trained employees, evaluated performance, created sales strategies, prepared reports, and maintained client relationships to meet sales targets.
Customer Care Representative
MTN Data Partner
Jan 2017 - Jan 2018 (1 year)
Provided information to new customers, ensured satisfaction, followed up on purchases, and resolved customer queries effectively.
Home Economics Teacher
National Youth Service Corps
Nov 2014 - Nov 2015 (1 year)
Served as a Home Economics Teacher while also engaging in roles such as Federal Road Safety Official and INEC Adhoc Staff.
Education
Degrees, certifications, and relevant coursework
KUKogi State University
Bachelor of Arts, Philosophy
2010 - 2014
Completed a Bachelor of Arts in Philosophy, focusing on critical thinking, ethics, and the history of philosophical thought.
Government Science Secondary School
West African Examination Council, Science
2002 - 2008
Completed secondary education with a focus on science subjects, preparing for higher education and professional opportunities.
ECWA Nursery and Primary School
First School Leaving Certificate, General Education
1995 - 2002
Completed primary education, laying the foundation for future academic pursuits and personal development.
Availability
Location
NigeriaAuthorized to work in
Skills
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