Adeeb Khan
@adeebkhan
Customer-focused advisor who drives sales and retention through clear, empathetic communication.
United KingdomWhat I'm looking for
I’m a dedicated, customer-focused professional with a proven track record of delivering exceptional service. I’m highly skilled in establishing rapport with clients and communicating effectively in person and via telephone.
In automotive roles at Toyota Stockport and Mercedes Benz Group, I engaged with customers to assist with service needs, scheduled maintenance, diagnostic work, and upcoming MOTs. I also promoted service plans and warranties to improve customer satisfaction and service uptake.
I bring strong call-centre and retention experience from The AA, Vitality, Peak Answers, and Vitality retention efforts—addressing enquiries, building rapport, handling high-volume calls, and solving challenging customer situations with the best outcomes.
I’m currently studying for CeMap, and I’m looking to grow my skills further while continuing to deliver reliable customer support and sales results in both remote and on-site settings.
Experience
Work history, roles, and key accomplishments
AutoTech Recruit
RRG Group Toyota
Feb 2025 - Jan 2026 (11 months)
Assisted customers with service needs, including scheduled maintenance, diagnostics, and upcoming MOTs. Coordinated courtesy vehicle allocation and handover, and promoted service plans and warranties to improve service uptake.
Service Advisor
Mercedes-Benz Group
Dec 2022 - Nov 2023 (11 months)
Built relationships with existing and prospective customers by managing interactions across departments. Coordinated effectively to support customer service and maintain strong communication throughout the process.
Customer Service Advisor
The AA
Oct 2020 - Oct 2022 (2 years)
Handled high-volume customer enquiries, building rapport while providing a smooth service experience. Sold breakdown cover and later joined the retention department to resolve challenging cases and achieve the best outcomes for customers.
Marketing Assistant
Anglian Home Improvements
May 2020 - Sep 2020 (4 months)
Marketed home improvement services and promotional offers by engaging with hundreds of customers daily face-to-face across the UK. Developed transferable sales and customer engagement skills through consistent in-person outreach.
Telephone Interviewer
Peak Answers
Apr 2019 - Dec 2019 (8 months)
Spoke with customers via outbound and inbound calls to discuss their experiences and help improve future customer service. Built rapport using strong communication and active listening skills.
Retention Advisor
Vitality
Feb 2018 - Mar 2019 (1 year 1 month)
Supported retention efforts through inbound and outbound calling strategies, including handling challenging customer calls. Worked to retain customers by finding suitable solutions while maintaining a customer-first approach.
Business Administrator
ASL Solicitors
Jul 2016 - Aug 2017 (1 year 1 month)
Conducted outbound calls to prospective clients and supported administrative work by processing paperwork and updating records. Used Microsoft systems to input data accurately for case administration.
Sales Assistant
Adswood News
Sep 2015 - Jun 2016 (9 months)
Provided customer service by helping customers with questions and guiding them to the products they were looking for. Maintained a welcoming, engaging in-store experience to support sales and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Not specified
CeMAP, Mortgage Advice and Practice
2024 - 2025
Studied for the CeMAP qualification from Sep 2024 to Jan 2025.
Not specified
Certificate in Business, Business
2017 - 2019
Completed a Certificate in Business from Jan 2017 to Dec 2019.
Not specified
GCSE, Business
2012 - 2017
Achieved a GCSE in Business from Sep 2012 to Jun 2017.
Not specified
GCSE, Information Technology
2012 - 2017
Grade: B
Achieved a GCSE in IT from Sep 2012 to Jun 2017.
Not specified
GCSE, English Literature
2012 - 2017
Grade: B
Achieved a GCSE in English Literature from Sep 2012 to Jun 2017.
Not specified
GCSE, English Language
2012 - 2017
Grade: B
Achieved a GCSE in English Language from Sep 2012 to Jun 2017.
Not specified
GCSE, Mathematics
2012 - 2017
Grade: B
Achieved a GCSE in Mathematics from Sep 2012 to Jun 2017.
Availability
Location
United KingdomAuthorized to work in
Job categories
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