Looking for a job

V K

@vk01

Customer Success professional with 10+ years improving CX, resolving escalations, and driving results. Remote-ready and open to global roles.

United Kingdom

Message

What I'm looking for

I seek a remote, hybrid, or worldwide customer-focused role where I can improve CSI/CSAT, strengthen retention, lead cross-functional initiatives, and drive measurable customer outcomes through communication and process improvement.

I am a Customer Success and Customer Experience professional with over 10 years supporting high-volume customer portfolios across service delivery, relationship management, and satisfaction improvement. I combine empathy, structured problem-solving and commercial awareness to resolve escalations and deliver measurable outcomes.

Currently I consult with automotive dealership groups to optimise customer journeys, design escalation frameworks, and analyse feedback to reduce complaints and increase retention. I have hands-on experience managing day-to-day operations, training teams, and maintaining strong CSI/CSAT performance in premium service environments.

I am seeking remote, hybrid, or worldwide customer-focused roles where I can apply my skills in relationship management, KPI-driven improvement, and cross-functional collaboration to strengthen customer loyalty and operational reliability.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Consultant

Current

KPI Contracts

Jan 2025 - Present (1 year 1 month)

Advise automotive dealership leadership on CSI improvement and customer journey optimisation, designing escalation frameworks and processes that reduce complaints and increase retention.

Customer Experience Escalations Customer Journey Mapping Data Analysis Process Improvement Stakeholder Management

Current

Operations & Client Services

Current

Self-Employed

Mar 2020 - Present (5 years 11 months)

Managed client relationships, scheduling, service delivery and project coordination to ensure compliance, operational reliability and high repeat business through quality service.

Client Management Operations Management Scheduling Service Delivery Project Coordination Compliance Customer Retention

Customer Service Advisor

Jaguar Land Rover

Jan 2008 - Dec 2021 (13 years 11 months)

Managed 30+ daily interactions in premium automotive service, maintained strong CSI results, resolved escalations, coordinated workflows and identified service-aligned upsell opportunities.

Customer Service Escalations Upselling KPI Tracking Automotive

Sales Advisor

Harrods

Jan 2007 - Dec 2009 (2 years 11 months)

Delivered high-end retail service, built client relationships and supported revenue through personalised engagement and bespoke customer experiences.

Retail Sales Client Relationship Management Upselling Communication Clienteling

Education

Degrees, certifications, and relevant coursework

Unknown

Diploma / Certifications, Vocational / Professional Qualifications

Completed vocational and professional qualifications in customer service, business management, mental health awareness, psychological first aid, horticulture, and streetworks/highways licensing.