Peter Saltfleet

Provided telephone customer support and accurate data entry across NHS COVID-19 appointment booking and test & trace services, later transitioning to sales and ongoing customer advice for Virgin Media and RAC breakdown cover. From Oct 2022, investigated debit card fraud reports for Lloyds Banking Group and helped customers with online fraud and security queries while maintaining strong compliance

Managed day-to-day convenience store operations including stock rotation, promotion changeovers, shop floor maintenance, and staff management. Took responsibility for till operations, administrative emails, end-of-day cashing up, and opening/closing security procedures as a key-holder.

Volunteered in a retail setting handling till work, customer service, and donated stock management and valuation. Advanced to selecting, organising, and valuing entertainment items (books, CDs, and DVDs) and supported opening Sunday trading including cashing up and banking.

Taught professional adult students business and telephone English from home using the internet and Skype, supporting learners with practical language instruction. Managed lesson administration including student progress monitoring, report writing, and timekeeping.

Completed an L2 Award in Website Design and Development (awarded March 2026).

Completed an L2 Certificate in the Principles of Cyber Security (awarded March 2026).

Grade: Level 2 pass (2:1)

Completed an Open University Level 2 Creative Writing qualification, earning a Level 2 pass (2:1).

Grade: 8 A–C (incl. English, mathematics, double science)

Completed GCSEs with 8 A–C grade passes, including English, mathematics, and double science.

Grade: 4 A–C (English Literature, Classical Civilisation, General Studies, History)

Completed A Levels with 4 A–C grade passes in English Literature, Classical Civilisation, General Studies, and History.

Completed a BA Degree in Combined Studies covering Egyptology, English Language, and Classical Civilisation.