Open to opportunities

Adedayo Busari

@adedayobusari

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I resolve customer issues, grow sales, and improve service across retail and e-commerce channels.

Nigeria

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What I'm looking for

I'm looking for a customer support or sales role where I can resolve customer issues, build relationships, improve service processes, and contribute to sales growth across phone, email, chat, and e-commerce channels.

I've supported customers and driven sales at HealthPlus Limited and Kuddy Cosmetic International, handling phone, email, WhatsApp, orders, refunds, bookings, and complaints.

At HealthPlus, I identify needs through WWHAM questioning and active listening, recommend products, close sales, and coordinate with e-commerce teams to support timely fulfilment. I also conduct outbound sales calls, generate qualified leads, and maintain detailed customer interaction records.

Previously, I led daily retail branch operations at Kuddy Cosmetic International and increased sales revenue by 50% at HealthPlus through strategic sales initiatives, cross-selling, upselling, and customer engagement.

Experience

Work history, roles, and key accomplishments

Senior Customer Service Representative

HealthPlus Limited

Sep 2023 - Jun 2026 (2 years 9 months)

Identified customer needs through effective WWHAM questioning and active listening, provided tailored product recommendations, and closed sales. Managed customer communications via email, WhatsApp, and phone, and maintained detailed records in Google Sheets.