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adduri vikas

@addurivikas

ServiceNow Developer at Majesco who customized Rogers Communications workflows, catalog items, integrations, and operational modules.

India

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At Majesco, I supported the Rogers Communications ServiceNow engagement by customizing workflows, catalog items, and operational modules, including Incident, Change, Knowledge, and Problem.

Previously, at Zensar Technologies and Virtusa, I worked on ServiceNow implementations for Bupa Healthcare Group and Celgene. I created and updated application components, configured reports and access controls, and developed test plans and test cases.

At C2N IT Services, I developed and configured ServiceNow catalog items, workflows, business rules, client scripts, access controls, and reports for Celgene. Earlier, at Wipro, I assessed shopping websites against Google policies.

Experience

Work history, roles, and key accomplishments

Lead Engineer

Majesco

Sep 2025 - Jun 2026 (9 months)

Resolved incidents and coordinated with end users, participated in client governance meetings, and prepared design documents for enhancements. Customized ServiceNow modules including Incident, Change, SLM, Knowledge, and Problem, and developed Catalog Items with workflows and business rules.

Senior Software Engineer

Zensar Technologies

Mar 2024 - Aug 2025 (1 year 5 months)

Implemented ServiceNow ITSM modules for Bupa Healthcare Group, including Incident, Problem, Change, and reporting. Created Catalog Items, workflows, business rules, client scripts, and ACLs, and configured reports and notifications.

ServiceNow Incident Management Problem Management Change Management catalog Workflow Management Business Rules Client Script UI Actions UI Policies ACLs Reports Notifications Content Management Testing Test Planning Regression Testing

Software Consultant

Virtusa

Jun 2022 - Dec 2023 (1 year 6 months)

Continued ServiceNow development for Celgene, creating Catalog Items, workflows, business rules, client scripts, and ACLs. Configured reports, notifications, and content management, and performed testing.