At Astran Tech Solutions Pvt. Ltd, I develop and administer ServiceNow for enterprise clients, including Rogers Communications. I configure ITSM features and platform customizations such as Client Scripts, Business Rules, and ACLs.
For Rogers Communications, I support data movement and REST API integrations, and configure Employee Center components, Virtual Agent flows, SLAs, and Lifecycle Events.
Previously, I supported ITSM and production workflows for Great American Insurance Group - GAIG and configured ServiceNow portals, Virtual Agent flows, and HR lifecycle automation for Sanofi. Before that, I worked as a Service Desk Analyst at Yokra Technologies Pvt Ltd, supporting incidents, user requests, and account administration.
