Adanna Ujah

Supervise a team of 8 tellers, ensuring efficient and accurate processing of financial transactions, leading to a 20% increase in transaction speed and reducing error rates. Manage daily operations of the teller department, overseeing cash flow, cash handling, and vault management, decreasing cash discrepancies by 25%.

Delivered exceptional customer service by resolving 95% of customer inquiries and complaints within 24 hours, ensuring high level client satisfaction. Processed customer requests, including account openings, loan applications, and various transactions, using Orbit Rubicon, achieving an error-free rate of 98%.

Identified and capitalized on business opportunities, generating 40+ high-quality leads per quarter through targeted networking and prospecting efforts. Analyzed sales data and managed customer interactions using Salesforce, identifying trends and customer needs, optimizing sales strategies, and improving sales performance by 25%.

Conduct risk analysis and stress testing on investment portfolios, assessing the impact of market events and changes in investment strategies, improving risk management by 15%. Monitored client portfolios to calculate key investment performance metrics such as returns and Sharpe ratios, ensuring a 95% accuracy rate in meeting set financial goals.

Responsible for sales activities and customer relationship management at Stanbic IBTC Bank.

Completed DevOps Engineer Training in 2023.

Completed Cyber Security and Cyber Awareness training in 2022.

Completed Customer Experience Certification in 2020.

Completed Arrears Management training in 2020.

Bachelor of Science in Insurance and Actuarial Science from Imo State University, Owerri.