Open to opportunities

Muhammad Hakim

@muhammadhakim

Message

Client-focused professional blending civil engineering analysis with client relationship and data annotation expertise.

Malaysia

Message

What I'm looking for

I seek a remote role in data annotation or customer service where I can apply strong communication, analytical skills, and attention to detail to deliver reliable results and support company growth.

I am a client-focused professional with a Bachelor's in Civil Engineering and strong analytical experience across financial services and research. I have managed client portfolios, executed onboarding and verification processes, and analyzed complex datasets to drive data-informed decisions and increase platform engagement.

With six years of personal trading experience and roles in relationship management and process engineering, I deliver clear, empathetic support, accurate data handling, and measurable results—reactivating dormant accounts, exceeding KPIs, and preparing technical reports to communicate insights effectively.

Experience

Work history, roles, and key accomplishments

Client Relationship Manager

PU Prime

Jun 2025 - Aug 2025 (2 months)

Assisted 50+ clients weekly with account setup, verification, deposits, withdrawals, and technical issues; delivered market updates and product guidance that increased platform activity by 15% and reactivated 30% of dormant accounts.

CRM client support Market Research Communication Data Tracking

Preferred Relationship Manager

CIMB Bank Berhad

Aug 2023 - May 2025 (1 year 9 months)

Managed investment portfolios for 30+ clients and produced detailed Excel reports to identify growth trends, contributing to RM 10M in assets under management and achieving KPIs >120% on average.

Portfolio Management Client Relations Excel Financial Analysis Reporting KPIs Communication

Research and Process Engineer

NanoSkunkWorkx Sdn Bhd

Oct 2022 - Jul 2023 (9 months)

Managed and analyzed large data sets using advanced Excel techniques to identify patterns and anomalies, and prepared technical reports and presentations to communicate findings to cross-functional teams.

Data Analysis Microsoft Excel Statistical Analysis Technical Reporting Documentation Presentation Process Improvement Research

Education

Degrees, certifications, and relevant coursework

Universiti Putra Malaysia

Bachelor of Engineering (Hons), Civil Engineering

2018 - 2022

Grade: 3.13

Completed a Bachelor of Engineering (Hons) in Civil Engineering with a CGPA of 3.13, focusing on analytical and problem-solving skills applicable to engineering and data tasks.

Universiti Teknologi MARA Dengkil

Foundation, Foundation in Science

2017 - 2018

Grade: 3.67

Completed a Foundation in Science program with a CGPA of 3.67, preparing for undergraduate engineering studies.

Maktab Rendah Sains MARA Baling

Sijil Pelajaran Malaysia (SPM) / IGCSE, Secondary Education

2012 - 2016

Completed Sijil Pelajaran Malaysia (SPM) in 2016 achieving 8A and IGCSE subjects in 2015 achieving 3A, demonstrating strong academic performance at secondary level.